Privacy Policy

At Lab Today BD ("we," "our," or "us"), we are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at labtodaybd.com.

1. Information We Collect

Personal Information

When you book a test or create an account, we may collect:

• Full name, age, gender, and date of birth
• Contact information (phone number and email address)
• Home address (for home collection services)
• Payment-related information (processed securely; we do not store card data)

Health Information

To provide accurate diagnostic services, we collect:

• Medical test orders and appointment details
• Diagnostic report history and lab results
• Referral or prescription information (if provided)

Technical Information

• Browser type, IP address, and device information
• Pages visited, time spent, and usage patterns on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill test bookings and appointments
• Conduct and report on diagnostic services
• Communicate appointment confirmations, reminders, and report notifications
• Improve our platform, services, and customer experience
• Comply with legal, regulatory, and public health obligations
• Prevent fraud, abuse, and unauthorized access

3. Data Sharing and Disclosure

We do not sell your personal or health information to third parties. We may share your data with:

• Lab professionals involved in processing your diagnostic tests
• Delivery technicians for home sample collection purposes
• Payment processors for secure transaction handling
• Government health authorities if required by law or public health mandate

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. All sensitive health data is encrypted and stored on secure servers. Access is restricted to authorized personnel only.

5. Data Retention

We retain your personal and health data for a minimum of 5 years from the date of service, as required for medical record-keeping under applicable Bangladeshi law. You may request deletion of non-medical personal data by contacting us.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of non-essential personal data
• Withdraw consent for marketing communications at any time

7. Cookies

We use essential cookies to operate our website, and analytics cookies to understand how users interact with our platform. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

8. Children's Privacy

Our services are intended for adults (18+). We do not knowingly collect personal data from children under 18 without parental consent. Tests for minors must be booked by a parent or guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: labtoday.bd@gmail.com
• Phone: 01720-790366
• Address: House: 16, Road: 1/A, Block: E, Sector: 1, Aftabnagar, Dhaka-1212