Question 1

How do I book a diagnostic test or health package?

Accepted Answer

You can book a test or package directly through our website. Simply search for the test or package you need, click 'Book Now', select your preferred time slot and location (home or lab visit), and confirm your booking. Our team will contact you within 30 minutes to confirm.

Question 2

Is home sample collection available in my area?

Accepted Answer

We currently provide home sample collection across Dhaka city, including all major areas like Gulshan, Banani, Mirpur, Dhanmondi, Uttara, Aftabnagar, and surrounding localities. Enter your address during booking and we'll confirm availability instantly.

Question 3

How long does it take to receive my test report?

Accepted Answer

Report turnaround time varies by test. Most routine blood tests are available within 4–8 hours. Some specialized tests may take 24–48 hours. All reports are delivered digitally via WhatsApp and email, and are also available on your dashboard.

Question 4

What payment methods do you accept?

Accepted Answer

We accept cash, bKash, Nagad, Rocket, and all major credit/debit cards. You can pay during booking or at the time of sample collection. No advance payment is required for home collection.

Question 5

Are your test prices negotiable or subsidized?

Accepted Answer

We offer some of the most competitive prices in Dhaka without compromising quality. We also run regular promotional offers and bundle packages. Special discounts are available for senior citizens and families booking multiple tests together.

Question 6

How are your diagnostic reports verified for accuracy?

Accepted Answer

All our tests are conducted using internationally certified diagnostic equipment. Our lab technicians are BMDC-registered and experienced. Every report goes through a double-verification process before being released. We are committed to accuracy, reliability, and transparency.

Question 7

Can I reschedule or cancel my appointment?

Accepted Answer

Yes, you can reschedule or cancel your appointment up to 2 hours before the scheduled time. Log in to your account or contact our support team via phone or WhatsApp and we'll handle it immediately.

Question 8

What preparation is needed before giving a blood sample?

Accepted Answer

For fasting tests like blood sugar and lipid profile, you should fast for 8–12 hours before sample collection. For most other tests, no special preparation is needed. When you book a test, we provide specific preparation instructions for that test.

Question 9

What qualifications do your home collection technicians have?

Accepted Answer

All our home sample collection technicians are professionally trained, certified phlebotomists with verified clean health records. They carry official Lab Today BD ID and proper sterile equipment for every visit.

Question 10

How do I access my digital report?

Accepted Answer

Once your report is ready, you'll receive an SMS/WhatsApp notification with a secure download link. You can also access all your reports from your Lab Today BD dashboard by logging in with your phone number.

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